Business communication solution

Person-to-person channels on the team
66
People each person must be reachable by
11
Pairs a manager-only broadcast never covers
55

Every figure on this page is computed from the inputs entered, by the method stated below it. EmployeeDeskHQ publishes no acknowledgement rate, no engagement benchmark and no response-time standard: the defaults are a worked example to replace with your own team's figures.

A business communication solution for a small company is not a phone system and not an intranet: it is the standing answer to how a message gets from the person who knows to the people who need to know, and back. That means named channels with named owners, guidelines the team actually agreed, announcements that carry acknowledgements, and a record. The guidelines tool on this site turns your headcount into the channel arithmetic and the rules, free and without an account; EmployeeDeskHQ Pro keeps the roster and the record.

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Count the channels you actually have

A team of 12 people contains 66 person-to-person channels, and a manager-only broadcast covers 11 of them; the guidelines tool works both figures from your own headcount. Writing that number down is what turns 'we should communicate better' into a decision about which pairs go through which channel.

Name the channels and their owners

The app for announcements, the huddle for the day's plan, email for the outside world: each channel with one named owner and one stated job. A channel with no owner fills with everything and gets read for nothing.

Agree the guidelines

Expected response time in working hours, what belongs on which channel, what silence means, and what must be acknowledged rather than merely sent. The guidelines tool prints them from your figures for the team to sign.

Send what matters as announcements

Anything that must be known by everyone goes out as an announcement with an acknowledgement sheet, and the record answers later questions. From the vendor's own pricing page: Blink lists Core at $5.60 per user per month billed monthly or $3.75 billed annually, and Pro at $7.00 monthly or $5.00 annually. EmployeeDeskHQ Pro is $29 per month for the whole team, which undercuts the per-user benchmark from six seats.

Business communication solution: common questions

What should a small business use for internal communication?

Named channels with owners, written guidelines, and announcements that carry acknowledgements. The tools on this site produce all three free; Pro keeps the record.

Is this a phone system or VoIP?

No. EmployeeDeskHQ carries messages and their acknowledgements; it does not carry calls and does not sell minutes.

How many channels should a business have?

As few as have a named owner and a stated job. The guidelines tool shows what your headcount actually contains, which is usually the argument for fewer.

EmployeeDeskHQ Pro

Keeping what you send

The tools are free forever. Pro turns them into the record: the team roster kept once, every announcement sent from it, every acknowledgement dated against the person, the chase list produced instead of remembered, your name and logo on every sheet, and an export when anyone asks who was told and when.

  • Download as PDF
  • No EmployeeDeskHQ watermark
  • Save every announcement and sheet and reopen it later
  • Your business name and logo on every sheet
  • Export every announcement and its acknowledgements in one go
  • Announcements delivered to the team, acknowledgement chased automatically

$29per month, whole team

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Will it do what you need for Business communication solution?

Tell us what your team's communication needs and we will tell you straight whether EmployeeDeskHQ Pro does it today, whether it is coming, or whether you are better off with something else. A person reads these and replies.

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